Warranty:

Warranty is for the period specified on the website and product information sheets. It generally takes effect when the goods are dispatched.

eBeauty will repair or replace with a similar item. If eBeauty is unable to repair then a refund may be considered. If a refund is considered, it is the purchase price of the item concerned.

The warranty covers:-

1. Moving parts.
2. Electrical items.

Warranty excludes:-

1. Consumables
2. Freight and handling damages whilst in transit to you. Check your goods before you signoff.
3. Damage caused by misuse.

Warranty Process:-

Purchaser provides evidence of claim.

If Item requires to be sent to eBeauty, eBeauty will issue a Return Authorisation Number. 

eBeauty can only accept items if there is a Return Authorisation Number on the returned item box. 

sender manages transport costs.

eBeauty will repair or replace if faulty.

If the item is faulty, eBeauty will manage transport costs to the owner. If item is not deamed to be under the warranty, eBeauty will notify the purchaser before any required repair is carried out. There will be a charge to the Purchaser of $30 + GST for evaluation plus any required transport charges to the Purchaser. Once paid, eBeauty will dispatch the item to the Purchaser.

Warranty & Returns:

For All electrical and mechanical equipment and furniture there is a 6 Months Manufacturers return to base Warranty unless otherwise stated. We will Repair or replace for you within this period. This Warranty only includes moving and electrical parts.

Consumables (things that you use a few time and then may discard) such as waxes, g-strings, strips, spatulas, etc... are not under any sort of Warranty. For you we can exchange consumables (unused) that are in original condition and packaging for other items that you wish and eBeauty stocks. Get our agreement first please.

Returns may be accepted upon eBeauty Agreement. Please check with us first if you intend to return something.
If agreed, returns must be in original condition and packaging.
All returns must be authorised by eBeauty before acceptance. Will will provide you with a Return Autorisation Notice. eBeauty is not able to accept returns unless a Return Authorisation Notice has been issued. So if you send something without a Return Authorisation Notice, eBeauty is not able accept the goods.

If eBeauty accepts a return, a restocking fee of 10% of the purchase value of the goods may apply.

If we receive goods considered from you to be repaired under the warranty period and are then not considered to be covered by the warranty (e.g there is nothing wrong with it, or damage caused by misuse, etc...), we will contact you concerning this. It will be dispatched to you once we have received payment for the courier back to your location.

Repairs and maintenance of your equipment outside the warranty period will be done upon your agreement. Generally we can look at something free of charge. We will then advise you if there are service and parts charges to repair.

Summary:

For you, we are continually adapting to meet your needs. If you are unsure about the above, please feel free to contact us. We can improve or change the working. The overall idea is to have policy and procedures in place and clearly articulated so we all understand. If you think something sounds unfair or unreasonable, let us know please. We may then change this policy to ensure your needs and others are met in the future.